CharSun.AI Privacy Policy

Last Updated: September 30, 2024

Welcome to CharSun.AI (hereinafter referred to as "the App"). We recognize your concern for privacy, especially when sharing your personal thoughts and experiences with us. As the developers of CharSun.AI, we view privacy protection as a critical aspect of our service.

CharSun.AI is an AI-based personal emotional support application designed to provide emotional assistance through intelligent conversation. It helps you relieve stress and records your mood and the reasons behind every significant moment. We are committed to creating a safe and reliable environment where you can freely express yourself while ensuring your personal information is properly handled and protected. This Privacy Policy describes how we handle the personal information we collect in relation to our application and related services.

1.Our Privacy Principles

This Privacy Policy aims to transparently explain the types of personal information we collect, how this information is used and disclosed, and the choices you have regarding it.

We value the trust you place in us, and we are committed to providing a secure environment where you can freely share personal information, ensuring that this information will not be used in ways that harm you. The following are the guiding principles of our privacy practices:

• Control over Information: You can decide how much information you share with us. For example, to sync your email inbox or calendar with our app, we will request your authorization to access your data.
• Data Deletion: We process data as per your request. While we store the content you upload to our servers, we will delete this information upon your request.
• Content Usage Restrictions: We will not use the content you provide to train our algorithms, nor will we share it with other CharSun.AI users. We use the data you upload solely to provide our services.
• No Advertising or Marketing Usage: We will not use the content you upload to show you ads or for marketing purposes. We earn revenue by offering subscription services, not by selling your information.

We value transparency, and our goal is to give you full knowledge and control over your personal information. We encourage you to contact us at any time for more information or to raise any questions.

2.Personal Information We Collect

We believe that collecting your personal information is necessary to provide you with a convenient, safe, and personalized computing experience. Below is a complete list of the information we collect:

3.Information You Provide Through the Application

• Contact Information: Personal details such as your first name, last name, and email address.
• Account Information: This includes your account credentials and other information used for account management, including services you have purchased or may be interested in.
• Uploaded Content: Messages, images, videos, audio clips, and other files you upload. CharSun.AI will analyze the content you upload to identify the most important information to you.
• Geolocation Information: Location data you provide to share real-time recommendations based on your location.
• Payment Information: Payment details required to complete subscription purchases (e.g., name, payment card information, and billing information). Payment information is processed by our third-party payment processor, Stripe, and we do not store card numbers.
• Usage Information: Data on how you use the app and interact with us, including metadata related to the content you upload.
• Communication Records: Records of communications between you and us, including when you contact us with questions, feedback, or other concerns.
• Marketing Information: Your preferences for receiving communications about our services and publications, as well as your interactions with these communications.
• Other Information: Additional information we may collect that is not specifically listed here but will be used according to this Privacy Policy or disclosed at the time of collection.

1.Third-Party Sources

We may combine the personal information we receive from you with information obtained from other sources. For example, if you access our services via social media websites or third-party login services, we may collect information about you from those third parties based on your privacy settings.

2.Automatic Data Collection

To provide and improve our services, we and our service providers may automatically collect information about you, your devices, and how you interact with our services. This information may include:

• Operating System: Your computer or mobile device's operating system, manufacturer, and model.
• Browser Type: The type of browser used to access the services.
• IP Address: The IP address of the device used to access the services.
• Unique Identifier: An identifier used to recognize your device or session.
• Language Settings: Your device’s language preferences.
• Mobile Carrier: Information about your mobile network carrier if you access the services via a mobile device.
• General Location Information: Such as the city, state, or geographic region you are located in, excluding precise location data.

To better understand how our services are used and to analyze traffic patterns, we deploy third-party analytics tools on our platform. These tools help us monitor various user activities within the services, generating what we call “traffic” data. For example, these tools may collect information sent from your device or via our services, such as the pages you browse and the plugins you use. The purpose of collecting this information is to improve our services.

The data collected will be used to generate reports, evaluate, and analyze your behavior and usage patterns as a platform user. By analyzing these patterns, we can provide more personalized services that meet your needs and expectations. We are committed to continually optimizing your user experience through this process.

3.Use of Cookies

• Purpose of Cookies: We, along with our service providers and business partners, use cookies and similar technologies (collectively referred to as "Cookies") to automatically collect information to measure and analyze your click behavior and how you use the platform, thus enhancing your experience and improving the platform. Cookies are small files placed on your device that enable the platform to provide certain functionalities.
• Managing Cookies: You can manage cookies by adjusting your browser settings to reject or disable cookies, following the instructions provided by your browser. Please note that you may need to take additional steps to reject or disable certain types of cookies. For example, due to differences in functionality between browsers and mobile apps, you may need to manage targeted advertising cookies separately through your device settings or app permissions. Additionally, your opt-out choices only apply to the specific browser or device you use at the time of opting out, so you may need to set preferences for each browser or device individually. If you choose to reject, disable, or delete cookies, some features of the platform may not function properly.

4. How We Use Personal Information

We use personal information for various purposes, primarily to provide and improve our products. More specifically, we use personal information as follows:

1. To Provide Our Services

We use personal information to operate, maintain, and provide our services to you. Unless consent is required, we use personal information to fulfill the contractual obligations outlined in our terms of service. When we seek your consent, you may withdraw it at any time.

2. To Promote Our Services

We use personal information to respond to your requests, provide customer support, and communicate with you about our services, including sending announcements, updates, security alerts, and support and management messages. This aligns with our legitimate business interests.

3. To Improve, Monitor, Personalize, and Protect Our Services

• We use personal information to improve our services and ensure their security in line with our legitimate business interests, including: Understanding your needs and preferences, and personalizing your services and communication experience.
• Troubleshooting, testing, researching, and ensuring the security of services.
• Investigating and preventing fraud, harmful, unauthorized, or illegal activities.

4. For Research and Development

We may use personal information for research and development purposes to achieve our legitimate business interests, including analyzing and improving services and our business. As part of these activities, we may create or use aggregated, de-identified, or anonymized data from the personal information we collect. We convert personal information into anonymized data by removing information that can identify you. We may use this anonymized data and share it with third parties for our legitimate business purposes, including analyzing and improving services and furthering our business.

5. For Direct Marketing

We may send you direct marketing communications, including via email, as permitted by law. You can opt out of our marketing communications as described in the "Opting Out of Direct Marketing Communications" section below. Unless consent is required, we carry out this marketing based on our legitimate business interests. When we seek your consent, you may withdraw it at any time.

6. For Compliance and Protection

• We may use personal information to fulfill legal obligations and defend ourselves in legal claims or disputes, including: Protecting our rights, privacy, safety, or property, as well as that of you or others (including asserting and defending legal claims).
• Auditing our internal processes for compliance with legal and contractual requirements, and internal policies.
• Enforcing the terms and conditions governing our services.
• Preventing, identifying, investigating, and stopping fraud, harmful, unauthorized, unethical, or illegal activities, including cyberattacks and identity theft.
• Complying with applicable laws, lawful requests, and legal processes, such as responding to subpoenas or government authorities' requests.

7. Specific Use Scenarios

• Platform Management and Service Provision: Ensuring the platform operates smoothly, including resolving technical issues, conducting data analysis, testing, research, statistics, and surveys, and collecting your feedback.
• Interactive Features: Enabling you to use interactive features on the platform, if you choose to participate.
• Content Personalization: Customizing and delivering relevant content based on your preferences.
• Platform and Product Improvement: Continuously optimizing our platform and developing new products.
• Geolocation-Based Service Customization: Providing corresponding service content based on your country settings.
• Sharing Personal Information: Allowing you to share your personal profile information with others and participate in platform interactions.
• Messaging Services: Ensuring our communication services operate smoothly, allowing you to manage related data by clearing the cache, while also helping us monitor improper behavior on the platform.
• Service Change Notifications: Timely informing you of any updates or changes to the services.
• Communication and Support: Keeping in touch with you and providing the necessary user support.
• Policy Enforcement: Enforcing our terms of service, conditions, and related policies.

We are committed to improving your user experience and meeting your needs through these methods.

5. How We Disclose Personal Information

We may share your information with certain third parties in specific situations, as detailed below:

• Cloud Storage Services: We work with third parties that provide services on our behalf or help us operate our services and business, including but not limited to hosting, communication, data and network security, billing and payment processing, fraud and bias detection, investigation and prevention, network and mobile analytics, and email and communication distribution and monitoring.
• AI Service Providers: We collaborate with third-party AI service providers to support our AI-driven assistants. For example, we may partner with OpenAI, Coze, and others. We require these providers to use your information solely to support our AI tools and do not permit them to use your personal information to train their AI models.
• Analytics and Search Services: To continuously optimize and improve our platform, we may share information with analytics tools, search engine providers, and IT service providers.
• Data Centers and Hosting Services: Our data may be stored in our data centers or processed through servers operated by our hosting service providers.
• Internal Sharing Within Our Corporate Group: We may share your information with members of our corporate group, including subsidiaries, parent companies, or affiliates, to enhance and optimize our platform, prevent illegal activities, increase our user base, conduct information development, engineering, and analysis, or for internal business needs.

We may also share your information with law enforcement, public agencies, or other organizations in the following circumstances:

• To comply with legal obligations, procedures, or requests.
• To enforce our terms of service and other related agreements, policies, and standards, including investigating potential violations.
• To detect, prevent, or resolve security issues, fraud, or technical problems.
• To protect our rights, property, safety, or the rights, property, and safety of our users, third parties, or the public.

In any case where we share information, we strictly adhere to applicable laws and regulations and take appropriate protective measures to ensure the security of your information.

6. Your Rights as a User

As a registered user, you have the right to access and update the personal information you have previously provided to us by logging into your online account and using the tools and features available on the platform.

1. Information Security Safeguards

We are committed to taking all necessary measures to ensure the security of your information and handle it in accordance with this Privacy Policy. However, there are inherent risks in transmitting information over the internet, and no method can guarantee absolute security. Nonetheless, we will make every effort to protect your information, including implementing encryption measures.

We maintain appropriate technical and organizational security measures that match the likelihood and severity of potential risks, aimed at protecting your rights and freedoms as well as those of other users. We will continuously maintain and regularly update these security measures to improve the overall security of our systems.

2. Confidentiality of Third-Party Account Information

It is important to note that our platform does not store your account information from third-party social platforms such as Facebook and Twitter. These third-party platforms only communicate with our platform by sending specific encrypted tokens.

Additionally, if you choose to register using a phone number, only you will be able to view your phone number on the platform. Please note, however, that certain personal information, such as your profile photo, country, username, level, ranking, and win rate, may be publicly visible, meaning other users on the platform may be able to see this information.

7. Guidelines for Information Retention

We determine the retention period for user information based on several criteria, including:

• Contractual Requirements: Based on the rights and obligations in our contractual relationship with you.
• Legal Obligations: Retention periods required by relevant laws and regulations.
• Statute of Limitations: Retention periods determined by applicable laws for legal claims.
• Business Needs: Retention necessary for our legitimate business purposes.
• Dispute Resolution: Retention for addressing or handling potential disputes or issues.

When you decide to stop using our services, we may continue to retain your information in aggregated and anonymized form. Additionally, we may retain your personal information under the following conditions:

• To comply with legal obligations.
• To resolve disputes, lawsuits, or enforce our agreements.

8. Other Websites and Services

Our services may contain links to third-party-operated websites and other online services. Additionally, our content may be integrated into websites or other online services not affiliated with us. These links and integrations do not imply any association with third parties. We do not control third-party-operated websites or online services, nor are we responsible for their actions. This Privacy Policy does not apply to such third-party websites or services.

9. Protection of Minors

Our platform is not designed for individuals under the age of 16. If we discover that we have inadvertently collected personal information from a child under 16, we will promptly delete that information and close the related account. For users over 16, if the laws in your jurisdiction impose special requirements regarding the use of the platform or the collection of personal information, we will comply with those legal requirements. If you believe we may have violated any laws or regulations concerning the collection of children's information, please contact us at [email protected].

10. Updates and Notifications to the Privacy Policy

We typically inform all users of any significant changes to this Privacy Policy by posting announcements on the platform. We also recommend that you review this policy regularly to stay informed about any updates. We will update the "Last Updated" date in the policy to reflect when the latest changes take effect. By continuing to use our services, you agree to the updated policy. If you do not agree with the updated terms of the policy, you should stop using our services.

11. Storage Location of Personal Data

The personal data we collect will be transferred to and stored on cloud servers located in Germany. These servers comply with European data protection regulations, ensuring that your data is properly managed and protected.

12. How to Request Data Deletion

If you wish for us to delete the personal data we have collected, you only need to send an email request to our official address [email protected], including the reason for deletion. We will promptly process your request and notify you of the outcome via email. CharSun.AI hereby formally declares that we will delete user personal data upon request.

13. Contact Us

For questions, comments, or requests regarding this policy, please contact: [email protected].